We are committed to protecting your privacy online, and as part of our commitment to your privacy. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
Information we may collect from you
We may collect and process the following information about you:
information (such as your name, email address, telephone number, postal address, home address, billing address) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, submit an order or request any information;
in connection with an account sign-in facility, your log-in and password details;
details of any transactions made by you through the Site;
communications you send to us, for example, to report a problem or to submit queries, concerns or comments regarding the Site or its content; and
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
Uses made of your information
We will use the information you provide to:
enable us to provide you with the services and information offered through the Site;
contact you (including through autodial, pre-recorded message, phone and/or email) about your transactions through the Site;
administer your account with us;
carry out authentication or identity checks;
improve the layout and/or content of the pages of the Site and customise them for users;
identify visitors to the Site;
carry out research on Site traffic, our users' demographics and tracking of sales data so we can consistently improve our Site design to better meet our visitors' needs;
send you information we think you may find useful or which you have requested from us, including information about our products and services or those of our affiliates and/or carefully selected third parties, and information about specials, offers, upgrades, opportunities and promotions, provided you have indicated that you do not object to being contacted for these purposes; and
allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.
You can tell us not to contact you with information regarding our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the 'unsubscribe' instructions on any communications sent to you. You can also exercise the right at any time by logging into your account or by contacting us at firstname.lastname@example.org.
remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
customise elements of the promotional layout and/or content of the pages of the Site;
collect anonymous statistical information about:
how you use the Site,
how long you spend on the Site,
whether you have interacted financially with the Site,
where you have come to the Site from,
which marketing initiatives were most effective,
your traffic patterns on the Site,
which customer and customer segments are most valuable,
converting visitors into customers,
which keywords resonate with prospects and lead to conversions,
which online ad or creative is the most effective,
where you leave the site,
which pages retain visitors the longest,
what search terms you use to find the site,
and any other data we may be able to gather using Google Analytics, so that we can improve the Site
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting ww.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.
Cookie name: PHPSESSID
Purpose: The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On our website, it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.
Type & duration [i.e. session only or persistent]: Temporary, valid while session active
Third Party Cookies
Cookie name: _ga
Purpose: For Google Analytics to be able to give us all information we need, such as the country, the length, source and other anonymous information about the visitor.
In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.
We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, delivering your product, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
We may disclose personal information to our payment providers, for identity verification and authentication purposes.
We may also disclose your personal data to credit reference and/or fraud prevention agencies for the purposes of credit checks or verifying your identity.
We will not sell your personal details to third party marketing companies unless you authorise us to do so at the point of registration.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or a court or regulatory body, or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
How to access and edit your information
Only you, or on your request, our Customer Care department, may access your personal data from the Site using your password and User ID. If you prefer, you may contact us by email at email@example.com and we will amend your personal details for you.
The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
Protecting the safety of children when they use the Internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use;
our security and privacy policies are periodically reviewed and enhanced as necessary; and
only authorised personnel have access to personal information.
Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Storage of your information
Information that you submit via the Site is sent to and stored on secure servers located in the Netherlands. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.